🔁 Return & Refund Policy – Chanelier.com
At Chanelier.com, your satisfaction is our priority. If something isn’t quite right with your order, we’re here to help with a clear and customer-friendly return process.
⚠️ Return Eligibility
We accept returns within 30 days of delivery, provided the following conditions are met:
The item is unused, in its original condition, and returned in the original packaging
You provide a valid proof of purchase (e.g., order confirmation or receipt)
Personalized or custom-made items are only eligible for return if they arrive damaged or defective
❓ How to Request a Return
To start a return, please contact our support team:
📧 Email: support@chanelier.com
📞 Phone: +1 (406) 606-5145
Include your order number and reason for return in your message.
Our team will guide you through the process and provide a return shipping label if applicable.
📌 Note: Return shipping fees may apply unless the return is due to an error on our part (e.g., incorrect or defective item).
⌛ Refund Timeline
Once your returned item is received and inspected, we’ll notify you by email. If approved, your refund will be issued to the original payment method within 5–7 business days.
🔁 Exchanges
We do not offer direct exchanges at this time.
If you’d like a different item:
Return the original item for a refund
Place a new order for the desired product
💥 Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at:
Be sure to include:
Your order number
A brief description of the issue
Photos of the item and packaging
We’ll work quickly to resolve the issue with a replacement or full refund.
❌ Non-Returnable Items
Please note the following items cannot be returned:
Personalized or custom-made items (unless faulty)
Clearance or final sale items
Gift cards
📨 Questions?
We’re here to help. For any return or refund inquiries, please contact our customer care team at support@chanelier.com or via phone during Business Hours: Mon–Fri, 9AM–6PM (EST).
