📦 Shipping Policy – Chanelier.com

At Chanelier.com, we’re dedicated to delivering your luxury handbag orders quickly, securely, and with the highest level of service. Below is everything you need to know about our shipping process.

đźšš Shipping & Delivery

We currently ship orders within the United States and internationally via trusted carriers such as GOFO Express, DHL, and USPS, depending on destination and shipping method selected.

Shipping Rates:

  • Free Standard Shipping on orders over $99 USD

  • $9.99 Standard Shipping Fee for orders under $99 USD

Estimated Delivery Time:

  • Standard Shipping: 7–10 business days (Monday–Saturday)

  • International shipping may experience additional delays due to customs processing

đź•’ Processing, Transit & Cut-Off Times

TypeTimeframe
Order Cut-Off TimeOrders placed by 4:00 PM EST are processed the same business day
Processing Time1–2 business days (Monday–Saturday)
Transit Time (Standard)7–10 business days (Monday–Saturday)

If your order is delayed due to unforeseen issues, we’ll notify you via email.

📬 Tracking Information

Once your order has shipped, we’ll email you a tracking link to monitor your delivery. Please allow up to 48 hours for tracking updates to appear.

Tip: Ensure your email address is entered correctly at checkout to receive updates.

❌ Order Cancellations

You may cancel your order before it has been dispatched. Once an order has shipped, cancellations are not possible.

Please refer to our Return & Refund Policy if you need to return an item.

📦 Incorrect Shipping Address

Please verify your shipping address at checkout. If an incorrect address is provided and the package is returned to us:

  • Chanelier.com is not responsible for lost shipments

  • Additional shipping charges may apply to re-send your package

đź’˛ Taxes & Duties

United States:

  • No additional sales tax will be applied at checkout.

International Orders:

  • You may be responsible for customs duties, VAT, or import taxes.

  • These fees are not included in our prices and must be paid upon delivery in your country.

đź“© Questions?

For any shipping inquiries or special delivery requests, please contact:

  • Customer Service Hours: Mon–Fri, 9AM–6PM (EST)

  • Business Name: Chanelier 

  • Email Address: support@chanelier.com 

  • Phone Number: +1 406-606-5145

  • Website: https://chanelier.com 

  • Physical Address: 1001 S Main Street, STE 500 , Kalispell, MT 59901, United States