📦 Shipping Policy – Chanelier.com
At Chanelier LTD, we are committed to delivering your luxury handbag orders securely and efficiently. Below are the full details of how we handle shipping and processing.
🚚 Shipping & Delivery
We currently ship within the United States and internationally. All orders are shipped via trusted carriers such as GOFO Express, DHL, and USPS, depending on the destination and service selected.
Free Standard Shipping on all orders over £99.
Orders under $99 will incur a $9.99 standard shipping fee.
Standard delivery time: 7–10 business days (Monday to Saturday), depending on destination and customs clearance (for international orders).
🕒 Processing, Transit & Cut-Off Times
| Type | Timeframe |
|---|---|
| Cut-Off Time | Orders placed between 4:00 PM and 6:00 PM (GMT) will be processed the same day. |
| Processing Time | 1–2 business days (Monday to Saturday) |
| Transit Time (standard) | 7–10 business days (Monday to Saturday) |
We will notify you by email if there are any unexpected shipping delays.
📬 Tracking Information
Once your order has been dispatched, a tracking link will be emailed to you. Please allow up to 48 hours for tracking updates to appear.
Note: Please ensure your email address is correct when placing your order to receive tracking updates.
❌ Order Cancellations
Orders may be cancelled before they are dispatched. Once your order has shipped, cancellations are no longer possible. Please refer to our Refunds & Returns Policy for return and exchange information.
📦 Incorrect Address
If an incorrect shipping address is provided and your order is returned to us, Chanelier is not responsible for lost shipments. Please double-check all address details before confirming your purchase.
💲 Taxes & Duties
United States: No additional sales tax is applied.
International Orders: You may be responsible for customs duties, VAT, or import taxes in your country. These fees are not included in our prices and must be paid upon delivery.
🕘 Business Hours & Support
Customer Service Hours: Monday–Saturday, 9:00 AM – 4:00 PM (GMT)
Business Name: Chanelier
Email Address: support@chanelier.com
Phone Number: +1 (406) 2356 970
Website: https://chanelier.com
Physical Address: 1001 S Main Street, STE 500 , Kalispell, MT 59901, United States
